Project Brief: UX/UI Design for BCHP Patient Portal Application
Project Title:
BCHP Patient Portal Application.
Overview
The BCHP Patient Portal is a user-centered mobile application designed to simplify the patient experience for Boston Children's Health Physicians (BCHP). The app provides patients with secure, convenient, and intuitive access to healthcare services, focusing on the ability to easily book appointments with their preferred physicians.
Primary User Goal
Allow patients to quickly and effortlessly schedule an appointment with their preferred BCHP physician, while also providing access to essential healthcare services and personal health information.
Target Audience
Parents of pediatric patients
Young adults managing their own care
Existing BCHP patients
New patients seeking a BCHP provider
Core Features
Feature Description UX Benefit:
Physician SearchPatients:
can search by name, specialty, or location. Reduces search time & increases satisfaction.
Preferred Physician Profiles:
Profile includes a photo, bio, specialties, office hours, and patient reviews. Builds trust & familiarity.
Appointment Booking:
Select appointment type (in-person or virtual), date, time, and location.Streamlined booking flow.
Saved PhysiciansPatients can "favorite" their preferred providers for quicker future bookings. Personalized experience.
Appointment RemindersPush notifications and calendar sync for upcoming appointments.Reduces no-shows.
Location ServicesAuto-detect nearest BCHP locations or allow manual selection.Convenience and flexibility.
Secure MessagingDirect communication with provider offices.Enhances communication.
Target Users & Personas
Persona 1: Emily Rivera — Busy Mom
-
Age: 35
-
Occupation: Teacher
-
Tech-Savviness: Moderate
-
Needs: Quickly book appointments for her 2 kids with their regular pediatrician.
-
Frustration: Long phone waits & unclear availability.
-
Persona 2: Jordan Lee — Young Adult Patient
-
Age: 22
-
Occupation: College Student
-
Tech-Savviness: High
-
Needs: Search for BCHP physicians near school, prefer virtual visits.
-
Frustration: Apps that are clunky or require too many steps.
Persona 3: Lisa Cohen — New Patient
-
Age: 44
-
Occupation: Freelance Graphic Designer
-
Tech-Savviness: Low-Moderate
-
Needs: Simple onboarding, clear instructions, intuitive navigation.
-
Frustration: Complicated logins and technical jargon.
User Flow & Prototype Flowchart
I
BCHP NextGen EHR Mobile App - Prototype Flowchart. Click each image below to review the flow and interconnectedness of the application. Use the expand image button on the left to see a full-screen version of the image:
Application Mock-up Demo Link
Click on the link below to launch a high-fidelity mock-up of how the application will operate:
BCHP Patient Portal Link
If the link above does not work, refer to the video demonstration below to get a feel for the navigation and flow of the application:
Outcome Statement – BCHP Patient Portal
The BCHP Patient Portal mobile application has been successfully designed and launched, placing a strong emphasis on user‑centered design principles to enhance the patient experience. By offering a secure, intuitive, and convenient platform, the application allows patients and families to engage with their healthcare providers with greater ease and confidence.
Since deployment, the Patient Portal has achieved the following outcomes:
Streamlined Appointment Scheduling:
Parents and patients can now book appointments with their preferred BCHP physicians directly from their mobile devices in just a few steps, significantly reducing call wait times and scheduling delays.
Improved Patient Engagement:
The portal’s clear navigation, responsive design, and simplified interface have encouraged more patients to actively manage their care, resulting in higher portal adoption rates among parents and young adult users.
Expanded Access to Essential Services:
In addition to scheduling, patients can securely access personal health information, review upcoming appointments, and connect with BCHP offices as needed—all within one HIPAA‑compliant mobile experience.
Positive User Feedback:
Early survey responses show that patients appreciate the convenience of scheduling on the go, with many reporting reduced frustration and improved confidence in managing their children’s care.
Overall, the BCHP Patient Portal reflects BCHP’s commitment to innovation and patient‑centered service. By reducing administrative hurdles and creating a direct digital pathway to care, the portal strengthens the relationship between patients, families, and providers, setting a strong foundation for future enhancements such as telehealth integration and real‑time visit reminders.